On arrival in Panama with flight AA959 one of many 2 luggages, a Roncato baggage, ( photos connected ) price €189 arrived broken. I straight away went to the appropriate Place of work Within the airport, in which the one comment was they handed me a « checking Posting Destruction discover », which I enclose herewith. I used the following day searching for a different baggage and wanting to get in contact with all your offices through the telephone numbers indicated over the explained document without having, even so, receiving any reply – the mobile phone is never answered and the road goes blank immediately after numerous minutes of waiting around, it doesn't matter which variety I dial. I Therefore proceed my travel and on my arrival in Miami airport for my return vacation (flight AA2198 on March 24) I once again endeavor to contact your Place of work at the airport, but the sole advice they may give me was to situation a criticism via your website, which I am now carrying out. Aside from the above mentioned, I do have A further – and probably additional really serious – grievance. At the time of my reservation I paid an extra $88 ($forty four each) for added convenience seats. To my surprise, the seats turned out to be the normal – no further – seats.
I just acquired off the cellular phone with Connie Sanders during the DFW office. I requested for her name mainly because she was so variety and helpful to us. I have infrequently encountered a person so helpful and caring. If all your representatives might be like her you would've a beautiful airline.
I received a hotel to the night, but I have to take a look at at twelve midday, and my flight would not leave till11:30pm. Now I have 12 hours the place I'm caught in LA without any purpose being below.
I used to be distressed by the event — I'd drugs in that baggage, and was most nervous about owning it shipped.
I received the down below response from American Airlines soon after I refused their offer you of a $25.00 journey voucher for horrendous service. My feedback have been posted on This website Nonetheless they ended up eliminated. Their inadequate service Expense me money and time, which I simply cannot get back again and so they Feel $25.
My first and last time for you to fly with American Airlines: I am a larger female and I paid further for seats on two of my flights to ensure that I wouldn't be described as a burden to other travellers. Why I don’t know there was nothing at all diverse about them. My previous flight to my desired destination was cancelled and I did not determine until I was on my method to the gate. They made an effort to rout me to another airport with very little knowledge of another airport. After a four hour hold off I arrived at my location.
Based upon this practical experience I can only conclude this exercise appears for being company as typical for American Airlines, Specially following witnessing indicators about not taking away cots from designated places. How can a business justify having over fifty adults sleep on cots within an plane terminal? This has to be a concern for the Fire Marshals!
I'm 62 yrs aged, and was on a flight from Orange County, Ca to Jacksonville, NC. All went properly right until I arrived at Charlotte,NC. Simply because I had wheel chair assistance I was helped normally I feel I wouldn't are. Following two flight ended up cancelled on that evening I visit wasn’t truly confident what I'd personally do. But due to kindness of your respective workforce they wheeled me to shopper service both times, and finally on getting the news that A further flight wouldn't be scheduled right up until the morning of the 3rd they designed certain I'd a motel paid out for by american Airways which I very much appreciated. Becoming by yourself was a little bit Terrifying, but I created it via, and managed to obtain back for the airport at five:thirty another early morning. And once again this flight was cancelled too. At this stage I organized to just go to another metropolis. Upon getting on that flight there was a electrical hearth inside the cabin of the plane, and right after being inside the air for approximately ten minutes it absolutely was turned around and we had been taken from the airplane inside a hurry.
Lastly we been given all of our baggage and of course certainly one of my bags wasn't there. As envisioned it had been shed, my sons car seat was misplaced. Exactly the same females that had lied earlier defined that it needed to be there, scanned in.
American Airlines Purchaser service hotline is definitely obtainable and shopper pleasant. Sad to say, You must wait around close to 2 minutes to speak with a purchaser service consultant. You must listen to a lengthy speech pertaining to current updates.
My excursion was a catastrophe and AA will believe obligation for his or her abject failure to execute a basic service of every day journey.
We just lately returned from Hayden CO. They were being begging for volunteers to give up their seats. We were instructed we'd receive $seven-hundred.00 Each and every and lodge vouchers if we gave up our seats. We promptly volunteered. We were told to attend for everybody to board the plane And they might handle the vouchers.
I needed to take a moment to get in touch with out the superb consumer service Connie Sanders in the Dallas Business gave my wife And that i in a very nerve-racking condition. Connie went earlier mentioned and further than to be certain we were looked after and her volume of focus to repairing our hassle stuffed day was extraordinary, she single handedly restored my religion in the organization and he or she justifies congratulations with the function that she does.
Tomorrow, on my BIRTHDAY, I’ll handle your 3rd share allocation as a special birthday existing from all of you and tank you considering the fact that-